Case Studies

“The team at RHM have been fantastic, from the initial quote process, balancing the technical solutions available to us with the cost, through to installation and support of our new phone system. Nadine in the Sales team has been key to the whole process and is always very responsive and helpful and nothing is ever too much trouble. The technical team and helpdesk staff have been supportive when we have encountered issues and always respond very quickly, coming on site when needed. We are very pleased with our new VoIP system and to be working with such a great team.”

Read more about Newton Poppleford Primary School

‘We can’t thank RHM enough for the way they handled our transition to a new phone system. They really took the time to listen to our needs and created a proposal that reflected this, as well as taking a visit to our schools to assess our infrastructure requirements. The cloud phone system has given us the flexibility and reliability that our previous phone technology was lacking, and looking ahead, we’ll be able to add new schools with ease, all whilst giving us a sustainable phone solution for the future.’

Read more about Primary Quest Trust

‘RHM has worked with us to help simplify our communications across our 20 offices. We often have to make changes to incoming call routes typically at short notice and their helpdesk support us really well.’

Read more about Dacre, Son & Hartley

‘RHM Telecommunications has been great, our challenges started to reduce once the new LG Cloud Telephone System went live, enabling all our Cheltenham calls to be routed to the correct site as no cost to us. The fact that we could utilise our secure internet connection for voice traffic, meant cost savings on landlines and calls. We have an excellent, cloud-based phone system in place which has given us flexibility using IP DECT, allowing our sales team to roam the site with customers. We now have access to statistics, which helps us to monitor our growing business using key information made available to us. I can wholeheartedly recommend RHM Telecommunications to any business looking to improve overall communications. The staff are very friendly, helpful and our queries and issues are resolved very quickly.’ Mark Jones, Director at Warners Motor Group

Read more about Warners Motor Group

‘Our consultant Michelle Holloway, was extremely informative and key to understanding our needs. RHM has been great, our challenges started to reduce immediately once the secure internet connection was installed giving us stability and security. We were able to utilise this for voice traffic, saving us money on landlines and calls. We have an excellent, cloud-based phone system in place and it has increased our daily productivity. I can wholeheartedly recommend RHM to any business looking to improve overall communications.’ Rob Broady, Head of IT at Holloway Friendly

Read more about Holloway Friendly

‘I was very attracted to having a local team look at our telephony situation which was frankly not broken but not working as we wanted it to. Having met with Merrick it was clear that they would be able to offer us a bespoke package with certain additions like call recording, headsets, unlimited outward call lines and that would begin to change what we were able to do. The overall quote made it a sensible option for us and we were gaining from no initial outlay, win, win. The process before go live was excellent with Bob doing his pre-visit and working through what we needed. It made go live day very simple and easy. For us there have been a few tweaks and nothing was too much trouble for the technical guys, even reassuring me that I had done something correctly. Another training day will give us the extra confidence we need but our overall experience is a very positive one and I would certainly recommend the team at RHM. Thank you.’ Gill Hawlins, Practice Manager, Longlevens Surgery

Read more about Longlevens Surgery

‘RHM were recommended to us by a local business in Cheltenham. Our consultation with their consultant Merrick Kimber was extremely informative and key to our understanding of the most suitable systems for our practice. RHM weren’t pushy or aggressive and confidently addressed our concerns giving us the confidence that they would be the ideal partner for us moving forward. Customer service from RHM has been first class and our queries and issues are resolved very quickly.’ Deborah Matson-Beale, Executive Manager, Church Street Medical

Read more about Church Street Medical

‘The system itself has performed well with no issues. Being VOIP I had some reservations as our very first system (with a different provider) was VOIP and had problems such as slow connection, drop outs, voice break up etc, we set very high standards within our industry so we need stability, reliability and disaster recovery options as it is imperative all calls are answered and dealt with in a timely manner.’ Nick Yeatman Director, Bath & West Wiltshire

Read more about Home Instead Senior Care

‘RHM have always taken the time to listen to our needs. They helped us grow as an organisation & to understand the technology available to enable us to do this. If your business is struggling with telephony & internet services, I wholeheartedly recommend RHM, especially Nicky Poole who always goes the extra mile.’ – Liz Hancock, The Thomas More Project

Read more about The Thomas More Project

‘Continuity of personnel and ease of access to our account team are important to us, and RHM has provided this. We feel that this works well for us, especially the way in which RHM manages our account and the interface with BT – making this a relationship we intend to continue with.’ John Beirne – IT Support Manager, Cineworld

Read more about Cineworld

‘RHM took time to understand our business and our calling profile thanks to detailed analysis. They were able to find a tariff that would work harder for us and deliver bottom line savings. I have used those savings to invest in other technology areas. The important thing to note is that RHM also continues to work with us post implementation to ensure we are continuing to control costs. Not only do I have greater peace of mind but I can focus more on driving our business.’ Patrick Diamond, Managing Director, ICM

Read more about ICM

“With the help of the RHM team we have ensured the practice is equipped with a communications system that is able to enhance service now and continue to meet the growing needs of the Group in the future. The new features of the system now mean that our staff are able to work more flexibly, providing pet and owner with the same high quality of service from any location, and at any time of the day or night.” Nick Lloyd, Practice Manager Kingsteignton Veterinary Group

Read more about Kingsteignton Veterinary Group

‘The improvements made to the communications systems of our seven college sites have enabled us to make significant savings to monthly costs. Enabling staff to work more effectively, while providing students with the best possible college infrastructure. We have found a long term communications partner in RHM. We look forward to the continued improvements that will benefit the college, its students and staff both now and into the future.’ John Gardener Norton Radstock College

Read more about Norton Radstock College

‘RHM have enabled us to say at the forefront of our industry. Providing all staff with the features they need to help grow the business further.’ Rob Green, Operations Manager Severn Glocon Group plc

Read more about Severn Glocon Group plc

‘We have found a partner in RHM that understands the way our business operates, and our need for reliable communications. RHM has provided a solution that addresses our needs now while having the flexibility to cope with our growing requirements.’ Alex Scott, Purchasing Manager – Weatherseal

Read more about Weatherseal

‘The recommendations made by RHM enabled us to improve levels of communication and productivity in the group across the UK and internationally.’ Chris Forster, Corporate Services Manager, UKAS

Read more about UKAS

‘RHM helped to migrate us from the old traditional phone system with ISDN30 lines across to an Internet delivered Hosted platform whilst retaining all of our business numbers.’ Andrew Broadbent, Head of IT, GDS Group

Read more about GDS Group

‘RHM Telecommunications took the time to listen to our needs as an organisation before offering a solution. They helped us to understand the technology available that would really make a difference to the way that we handled our calls. All in all it’s been a very good experience using RHM and I would recommend them as an excellent choice for any Medical Centre looking to improve their telecommunications.’  Ian Cawthorne, Practice Manager, Cam and Uley Medical Centre

Read more about Cam and Uley Medical Centre

‘Working with RHM Telecommunications has been great, we’ve got an excellent phone system in place and it has increased our day to day productivity by 20%. I can wholeheartedly recommend RHM Telecommunications to any business looking to improve overall communications. The staff are very friendly, helpful and their solutions and problem solving is second to none.’  Eamonn Delaney, Director, Anthony James Residential

Read more about Anthony James Residential

‘RHM Ltd took the time to listen to our needs as an organisation before offering a solution. They helped us to understand the technology available that would really make a difference to the way that we handled our calls. All in all it’s been a very good experience using RHM Ltd and I would recommend them as an excellent choice for any organisation looking to improve their telecommunications.’  Nick Bishop, Company Partner, Pitt Godden & Taylor

Read more about PGT Business Advisors

‘RHM have helped Creston to reduce the number of telecom suppliers from fifteen to one. All Creston Group companies are now supported by the RHM helpdesk giving them a single point of contact for queries, orders and faults. Creston has also enjoyed the following savings: Fixed lines – 24% Fixed calls – 32% Telephone system support – 39% Mobile services – 37%’

Read more about Creston plc

‘ Kings now have a single supplier and helpdesk supporting Calls, Lines, Mobile and Telephony giving them lower cost of ownership and streamlined supply chain which will deliver soft cost savings moving forward.’

Read more about King’s College, Taunton

‘RHM know how to make the most from BT’s products. They used that knowledge to save us money now and will be working with us to make certain we continue to do so.’  John Skinner, Dacre, Son and Hartley

Read more about Dacre, Son and Hartley

“RHM understands the way our business operates and our need for reliable communications. I would recommend RHM Telecommunications Ltd to any businesses that are looking for a new telephony and internet service provider.” Louise Everett at Aquajardin Ltd

Read more about Aquajardin

“If your business is looking for a strong back bone to its telecoms infrastructure, we highly recommend RHM” Nick Witts, General Manager at Bellamet UK Ltd

Read more about Bellamet UK

“RHM took the time to listen to our needs as an organisation before offering a solution. They helped us to understand the technology available at the College and didn’t encourage us to spend thousands of pounds when we didn’t need to.” David Fisher, Facilities Manager at Redcliffe College

Read more about Redcliffe College