Planning the perfect implementation: your map to modern communications

The fact you’re reading this article suggests you’re considering updating or overhauling your telecoms infrastructure Your checklist of considerations is likely to include: Defining the evolving business needs Involving key stakeholders Managing potential risks Integrating with existing systems Overcoming the challenge of working across multiple sites Sourcing a trusted supplier This article provides tips on…

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Phone Fraud

How can we help you protect your business? Why you should care? Phone fraud is becoming a real problem in the UK, costing businesses £953 million. It can result in bill shock and loss of service, which can be disruptive to your business operations. According to a survey commissioned by ITSPA which surveyed 1,000 businesses…

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Implementing a voice disaster recovery plan

The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. Implementing a voice disaster recovery plan The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. After the 2014 winter storms,…

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Is your phone system holding you back or helping you fly?

See why your PBX is restricting your growth and how you can unleash the true potential of your business Modern businesses need modern communications to thrive Technology can – and should – improve business communications. For SMBs in particular, modern communications technology can enable you to: compete on equal terms with much larger businesses grow…

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What is Horizon Collaborate?

Introduction to Horizon Collaborate Horizon Collaborate is our new Unified Communications and Collaboration (UCC) service, designed to address customer’s demand for new and innovative communication apps and services. Our Horizon Collaborate service meets the needs of a wide range of customers, offering advanced UCC services such as instant messaging and presence, video, desktop and file…

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How your telecoms provider can make you more agile

Find out whether it’s time to change your communications provider. In today’s financially-conscious environment, most businesses have been forced to adjust their processes to become more efficient – maintaining profit margins without significantly increasing prices. To achieve this transformation, many have become more agile, allowing them to adapt to changes in the marketplace more quickly….

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Improve sales performance with ‘always-on’ business telecoms

Increase your sales performance and improve customer satisfaction with a hosted phone system. Meet Charles and Eddie Charles is a travelling rep. He visits customer sites across the West of England, conducting live demonstrations and closing deals. He is equipped with a company iPhone on a corporate contract and a laptop. His organisation uses a…

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How to implement a flexible telecoms system for an agile future

Is it time to review your existing communications system? No business can afford to stand still. Companies that are responsive, agile and adaptable are best placed for today’s fast-changing business environment. Businesses have to respond to a wide range of factors, some of which may be unplanned or which may arrive much sooner than anticipated….

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Guide to a mobile workforce

The essential guide to managing the telecoms needs of your mobile workforce Discover the limitations of traditional phone systems and learn why you should introduce a feature-rich, flexible alternative. Mobility is a key aspect of building an agile business. Employees now have the legal right to request facilities to work from home but employers are…

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Convert to Converged

Save time and money with a single provider for all your business communications Wasting time If your business uses multiple providers for its communication services, then you will be familiar with the pain of making a change to your services all too well. If you are moving to a new office, co-ordinating multiple providers can…

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