What is Horizon Collaborate?

Introduction to Horizon Collaborate Horizon Collaborate is our new Unified Communications and Collaboration (UCC) service, designed to address customer’s demand for new and innovative communication apps and services. Our Horizon Collaborate service meets the needs of a wide range of customers, offering advanced UCC services such as instant messaging and presence, video, desktop and file…

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How your telecoms provider can make you more agile

Find out whether it’s time to change your communications provider. In today’s financially-conscious environment, most businesses have been forced to adjust their processes to become more efficient – maintaining profit margins without significantly increasing prices. To achieve this transformation, many have become more agile, allowing them to adapt to changes in the marketplace more quickly….

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Improve sales performance with ‘always-on’ business telecoms

Increase your sales performance and improve customer satisfaction with a hosted phone system. Meet Charles and Eddie Charles is a travelling rep. He visits customer sites across the West of England, conducting live demonstrations and closing deals. He is equipped with a company iPhone on a corporate contract and a laptop. His organisation uses a…

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How to implement a flexible telecoms system for an agile future

Is it time to review your existing communications system? No business can afford to stand still. Companies that are responsive, agile and adaptable are best placed for today’s fast-changing business environment. Businesses have to respond to a wide range of factors, some of which may be unplanned or which may arrive much sooner than anticipated….

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Guide to a mobile workforce

The essential guide to managing the telecoms needs of your mobile workforce Discover the limitations of traditional phone systems and learn why you should introduce a feature-rich, flexible alternative. Mobility is a key aspect of building an agile business. Employees now have the legal right to request facilities to work from home but employers are…

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Convert to Converged

Save time and money with a single provider for all your business communications Wasting time If your business uses multiple providers for its communication services, then you will be familiar with the pain of making a change to your services all too well. If you are moving to a new office, co-ordinating multiple providers can…

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Rural businesses to benefit from government fund

The UK Government has announced that £200m is going to be placed into a fund to ensure that rural schools, businesses and individuals can benefit from high-quality broadband connectivity. It has been confirmed that isolated primary schools will be the first to benefit, but the campaign will then subsequently be rolled out to ensure that even…

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How much does your business phone system boost productivity?

On the face of it, there’s nothing not to love about cloud-based and IP business phone systems. They are inexpensive and they allow a single phone system to be used anywhere, with virtually unlimited potential for expansion. But how much can a quality phone system really increase the productivity of a business?   Faster comms help…

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Improve customer service with better call management

Gaining insight into your inbound call handling can help improve customer service. Each year, businesses in the UK lose a total of £15.3 billion when customers stop purchasing due to poor customer service experiences. Between calls that never make it to your customer service team and calls that reach the wrong department in your organisation,…

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An SME’s guide to improving business performance through connected communications

Find out how you can improve business performance with unified communications To support healthy, continued growth, every business needs to operate effectively. From IT to human resources, telecoms to finance, every function needs to work efficiently in order to maximise profitability and to free up funds for investment back into the business. Communications play a…

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