What is Horizon Collaborate?

Introduction to Horizon Collaborate Horizon Collaborate is our new Unified Communications and Collaboration (UCC) service, designed to address customer’s demand for new and innovative communication apps and services. Our Horizon Collaborate service meets the needs of a wide range of customers, offering advanced UCC services such as instant messaging and presence, video, desktop and file…

Read more

How your telecoms provider can make you more agile

Find out whether it’s time to change your communications provider. In today’s financially-conscious environment, most businesses have been forced to adjust their processes to become more efficient – maintaining profit margins without significantly increasing prices. To achieve this transformation, many have become more agile, allowing them to adapt to changes in the marketplace more quickly….

Read more

Improve sales performance with ‘always-on’ business telecoms

Increase your sales performance and improve customer satisfaction with a hosted phone system. Meet Charles and Eddie Charles is a travelling rep. He visits customer sites across the West of England, conducting live demonstrations and closing deals. He is equipped with a company iPhone on a corporate contract and a laptop. His organisation uses a…

Read more

How to implement a flexible telecoms system for an agile future

Is it time to review your existing communications system? No business can afford to stand still. Companies that are responsive, agile and adaptable are best placed for today’s fast-changing business environment. Businesses have to respond to a wide range of factors, some of which may be unplanned or which may arrive much sooner than anticipated….

Read more

Why a business phone number increases sales

Internet sales are very important to today’s industry. Online chat, email and social media have become very popular ways to offer customer service. Therefore, more businesses are forgoing placing a telephone number on their websites and opting for digital communication channels instead. But ditching the traditional number for online chat, or email, might be a…

Read more

How to Balance your Telephony Priorities

The only constant is change. Today’s IT decision makers are facing a rapidly changing digital landscape. The priorities of IT departments within businesses are evolving, driven by three distinct pressures: The move from the ground to the cloud We’re not using 56k dial up anymore. The ubiquity of high bandwidth data connections has made cloud…

Read more

Rural businesses to benefit from government fund

The UK Government has announced that £200m is going to be placed into a fund to ensure that rural schools, businesses and individuals can benefit from high-quality broadband connectivity. It has been confirmed that isolated primary schools will be the first to benefit, but the campaign will then subsequently be rolled out to ensure that even…

Read more

The main benefits of optimising your network solutions

Modern businesses are heavily reliant on different network solutions, but without professional help many of these solutions are not optimal. With a suboptimal business internet and/or commercial phones service, you will experience issues like slow uploads or downloads, costly downtime, inefficient remote collaboration solutions and many other unwanted hassles. Here are some of the benefits…

Read more

How much does your business phone system boost productivity?

On the face of it, there’s nothing not to love about cloud-based and IP business phone systems. They are inexpensive and they allow a single phone system to be used anywhere, with virtually unlimited potential for expansion. But how much can a quality phone system really increase the productivity of a business?   Faster comms help…

Read more

Improve customer service with better call management

Gaining insight into your inbound call handling can help improve customer service. Each year, businesses in the UK lose a total of £15.3 billion when customers stop purchasing due to poor customer service experiences. Between calls that never make it to your customer service team and calls that reach the wrong department in your organisation,…

Read more

© rhm telecommunications 2019