Planning the perfect implementation: your map to modern communications

The fact you’re reading this article suggests you’re considering updating or overhauling your telecoms infrastructure Your checklist of considerations is likely to include: Defining the evolving business needs Involving key stakeholders Managing potential risks Integrating with existing systems Overcoming the challenge of working across multiple sites Sourcing a trusted supplier This article provides tips on…

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Implementing a voice disaster recovery plan

The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. Implementing a voice disaster recovery plan The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. After the 2014 winter storms,…

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How your telecoms provider can make you more agile

Find out whether it’s time to change your communications provider. In today’s financially-conscious environment, most businesses have been forced to adjust their processes to become more efficient – maintaining profit margins without significantly increasing prices. To achieve this transformation, many have become more agile, allowing them to adapt to changes in the marketplace more quickly….

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Improve sales performance with ‘always-on’ business telecoms

Increase your sales performance and improve customer satisfaction with a hosted phone system. Meet Charles and Eddie Charles is a travelling rep. He visits customer sites across the West of England, conducting live demonstrations and closing deals. He is equipped with a company iPhone on a corporate contract and a laptop. His organisation uses a…

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How to implement a flexible telecoms system for an agile future

Is it time to review your existing communications system? No business can afford to stand still. Companies that are responsive, agile and adaptable are best placed for today’s fast-changing business environment. Businesses have to respond to a wide range of factors, some of which may be unplanned or which may arrive much sooner than anticipated….

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VoIP – What is it?

VoIP, Voice over Internet Protocol, provides the option of having a phone service delivered via your Internet connection as opposed to receiving it from your local phone company. You may also see VoIP referred to as VoB (Voice over Broadband), VoN (Voice over Networks) and Internet Technology. In the present day, where Internet connections are…

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Three main business benefits of VoIP

In business, you can’t afford to be caught sleeping on new technology which can make a real difference. The good news is that companies which have thus far used traditional phone systems have a range of commercial benefits waiting for them in the form of Voice over Internet Protocol (VoIP). Here we take a look…

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What to look for in a network solutions provider

For any business who is currently operating in the digital age, it is essential that you have a reliable and up-to-date network solutions provider. Being connected to your network is vital for the completion of daily tasks, so any downtime is likely to have serious consequences, both financially and for brand reputation. As such, choosing…

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Improve customer service with better call management

Gaining insight into your inbound call handling can help improve customer service. Each year, businesses in the UK lose a total of £15.3 billion when customers stop purchasing due to poor customer service experiences. Between calls that never make it to your customer service team and calls that reach the wrong department in your organisation,…

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Improving remote workforce productivity with cloud phone systems

Often referred to as Voice over Internet Protocol (VoIP), cloud phone systems are designed to meet various telecommunications needs. They enable businesses to create flexible working conditions for employees, including those who work outside their offices. Here are some ways you can use VoIP to improve the productivity of remote workers and grow your business….

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