Gaining insight into your inbound call handling can help improve customer service. Each year, businesses in the UK lose a total of £15.3 billion when customers stop purchasing due to poor customer service experiences. Between calls that never make it to your customer service team and calls that reach the wrong department in your organisation,…

Find out how you can improve business performance with unified communications To support healthy, continued growth, every business needs to operate effectively. From IT to human resources, telecoms to finance, every function needs to work efficiently in order to maximise profitability and to free up funds for investment back into the business. Communications play a…

A growing number of companies are discovering the benefits of opting for a hosted phone system For many organisations, communications is the backbone of the business, therefore it is vital to have the right phone system in place. However, it’s understandable that your board may believe the best strategy is to keep the phone system…

Build a disaster recovery plan for your voice services to ensure that your customers can always reach you. Failing to plan is planning to fail Your company probably already has a disaster recovery plan (DRP) in place for your IT services. You make sure your data is backed up daily and you have written procedures…

Your traditional telecoms system could be killing your business – find out how a next generation phone system can give you competitive advantage. Informed business decisions rely on having accurate, timely information to hand. Finance, sales and support all produce useful data to assist with strategic decision-making, but this data may not always provide the…