The differences between business and home broadband

The differences between business and home broadband

Business broadband packages tend to offer a little something extra over home ones. The key differences are in some vital features that make a business package ideal for offices and small businesses. In this article, we will highlight the main comparisons between the two types of package you can expect from broadband providers.

Customer support

This is a fundamental comparison, and the one where customers tend to see the biggest difference between a business and a home broadband package. If you’re a business customer, you will be prioritised for customer service, and will receive superior tech support with a faster response time when a problem arises. The majority of providers guarantee a fix for any faults within 24 hours, and with the higher level packages, this can be cut down to just a couple of hours. With some packages, you may even get a specific contact for tech support. RHM take this to another level by providing proactive monitoring down to our managed routers

Service level agreements

The superior service offered by business broadband is usually guaranteed in writing, in the form of a Service Level Agreement (SLA). This exists to ensure a certain minimum standard of service, and includes speeds above a certain level, minimum downtime, and tech support within a predetermined time. Failure to adhere to an SLA will usually result in entitlement to compensation. If your business is reliant on a good internet connection, this is essential.


Business broadband typically offers much faster speeds than home broadband, including far superior upload speeds. With fibre packages, you can get speeds up to 1Gb/s, which is never seen in home packages. As a business customer, your speeds will always be prioritised over home users, meaning good reliability and very little downtime. You also get the option of a dedicated leased line.


Security is paramount for business customers who need to be careful as Broadband routers will only provide a thin layer of protection. Best practice would be for a business to provide a dedicated firewall behind the router to better lock down security. These devices or enhanced routers with firewall capability can for example white list certain IP addresses to allow the traffic through like homeworkers connecting into the office for example.

Though the cost of a business deal is generally higher, the benefits cannot be ignored. At RHM Telecom, you can get a diverse range of telecom and broadband packages to suit your business. For more information about how we can help, please feel free to get in touch and we’ll tell you all about what we have to offer.

Need more information or advice? Call us now 0345 136 60 60

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