What is a cloud phone system?

Simply put, cloud phone systems (often referred to as VoIP) allow users to make calls over the internet. It’s considered to be the next generation of telephony technology, replacing legacy landlines that run connections over old, unreliable copper cabling.

As an internet-based solution, cloud hosted telephony is managed offsite, which brings many advantages to businesses of all sizes.

How does a cloud phone system benefit my business?

All analogue technology and phone lines will soon be cancelled. You’ll need to move to a future-proof communication solution that grows with your business, and this is where cloud technology sits apart from other telephony. Find out more about the switch-off.

As your team grows, you want technology that grows with you. Simply add on new users as your business expands or remove them with ease depending on the needs of your team. This makes a cloud phone system great for small, growing businesses or large enterprises.

From call recording to analytics, auto attendant to AI on-hold marketing, cloud phone systems go far beyond just connecting caller A to caller B. Get deep dive insights into call logs and call volume to help with visibility of your team’s performance.

With the ability to integrate with other CRMs, support collaboration tools, or even just have access to video conferencing and analytics, cloud phone systems are perfect for collaboration and boosted productivity.

Cloud phone systems offer a more reliable connection. The cloud-based infrastructure relies on the quality of your internet connection, rather than old copper wiring. This means minimal downtime and disruption to your business.

Have remote and hybrid workers? Then a cloud phone system allows them to stay connected. And with the various hardware options, such as handsets or softphones, your team can kit out their phone setup however they prefer.

Whether it’s call reliability, additional security, efficient on hold marketing or video conferencing capability, your customers will benefit from cloud phone features, making it a great tool for business reputation and relationships.

If you’re looking for fixed, predictable charges with a cost-effective pricing structure, then cloud telephony is your answer.

AI is streamlining business operations and improving organisational efficiencies, and when it comes to cloud phone systems, this is no different. From on-hold marketing to call recording, AI is assisting with team productivity and increased customer satisfaction.

Cloud phone systems vs. alternatives: which is right for my business?

Cloud phone systems offer next-level communication ideal for all businesses. Across all industries, from SME’s to large organisations and everything in between, businesses benefit from cloud technology now and in the future.

From scalability to cost, there’s a lot of difference between on-premise and cloud. There may be unique scenarios where a cloud phone system doesn’t work for your needs, this is where on-premise phone systems may be a suitable alternative.

Cloud phone systems with RHM

RHM has years of experience in providing hosted solutions and has invested in three wholesale relationships to ensure we can match you with a solution that meets both your operational and financial requirements. Whether you want to perform number porting or experience AI-assistant features, there’s a cloud phone system for every business.

We offer industry-leading cloud telephony solutions from:

Chat to our team to find out which business would be right for you

AI-powered tools for cloud phone systems

Webex by Cisco: AI assistant

Webex’s AI assistant has tools for audio, video, and text. AI Audio Codec and Super Resolution generate high-quality voice and audio data, accurately summarising meetings and allowing you to catch up quickly on key talking points, highlights and actions, even with low bandwidth connectivity issues.

ENGAGE for iPECS Cloud

ENGAGE for iPECS Cloud is a website widget that offers one-click voice and video calls, with AI-powered web chat. Program ENGAGE to scan your website, with AI rapidly answering customer enquiries, helping to get website visitors down the sales funnel. Never miss a sale with simple, accessible, 24/7 customer support.

Microsoft 365 Copilot

Would you like an assistant that helps you write documents and increase your task efficiency? Then Copilot can help. By analysing your data, Copilot streamlines tasks and promotes productivity and collaboration. It can also draft documents in Word, search for information, summarise text, and generate images.

See cloud phone systems in action

Every industry experiences the benefits of a cloud phone system, you can read some of our case studies:

Trusted and responsive

For over 30 years we have been providing telecoms solutions for customers throughout the UK. From SME’s to large corporates, our clients include Cineworld, UKAS, Slimbridge Wildfowl & Wetlands Trust and Willmott Dixon. Why do they choose RHM? We provide cutting edge telecoms that gives them a business advantage, with a single point of contact and a support team that works around the clock.

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