A growing number of companies are discovering the benefits of opting for a hosted phone system
For many organisations, communications is the backbone of the business, therefore it is vital to have the right phone system in place. However, it’s understandable that your board may believe the best strategy is to keep the phone system in-house.
There are many compelling reasons for opting for a hosted phone system. We will look at the benefits that going hosted can bring your company, which will help you to convince your board that this new investment is worth making.
A growing number of companies have chosen the hosted telephony route; a survey of 500 SMEs across Europe found that 50% of those using IP communications had opted for a hosted PBX.
The reasons for opting for a hosted phone system can be summarised by the ‘four C’s’:
Hosting your phone system in the cloud might seem like a loss of control, or even security, but in fact it can provide your organisation with greater flexibility and enhanced call management capabilities, giving you a better overview of how your phone system is meeting your business demands. You can then decide which parameters need adjusting to meet those needs. You’re in control of the system.
There’s no need to invest in expensive on-site hardware and there are no ongoing maintenance costs, unlike a traditional phone system with an on-site PBX.
A hosted phone system offers greater flexibility and scalability. It can, for example, integrate your mobile and fixed line services. What’s more, as your business grows, your phone system can easily scale to cope with the new demands.
If a phone system goes down for even a short period, it can have a catastrophic effect on a business. A hosted phone system offers a reliable and resilient solution, with full business continuity features, should a site go down through disaster or unforeseen events.
Let’s look at these benefits in more detail:
Organisations are naturally concerned about security and fraud prevention, and keeping the phone system in-house might seem like the most secure option. After all, the hardware is on-site and you have total control over the system. In fact, a hosted phone system can be even more secure because it combines security measures put in place by both the phone system provider and your company’s internal systems.
The best hosted phone system providers will have their own network, ensuring that your voice traffic doesn’t mix with data on the public internet. This not only ensures greater security but also greater reliability and better call quality. You should also look for a provider that offers 24/7 monitoring and support, as well as functions such as call history (for viewing all calls made), call barring and access to phones via authentication codes. It’s also possible to set up alarms and alerts that are automatically activated whenever your call charges reach a pre-set level. Internal processes such as strong password control; a properly configured firewall and heavily protected administrator rights mean that a hosted phone system can be very secure.
More and more services are migrating to the cloud, as enterprises remove hardware from their premises. By presenting the above benefits of a hosted system to the Board, your company can take advantage of the increased flexibility offered by the cloud.
If you have any questions or would like to find out more we’ll be here.
© rhm telecommunications 2023