Telephony

Your telephone system sits at the heart of your business as one of your main communication tools. Rapid change in technology means there is a vast array of features and facilities available in modern telephone systems to help your business. Deployment options have changed too. Phone systems can still be installed onsite, but there are now increasingly popular cloud or hosted solutions.

RHM are based in Gloucester, but have worked extensively throughout Herefordshire, with longstanding clients based in Hereford. We also operate in Leominster, Ledbury and Ross-on-Wye. We’re happy to attend installations across the South-West, including rural businesses, and pride ourselves on our response times for support requests. Alternatively, we can diagnose and resolve most support requests remotely.

Why speak to us?

We work with you to design a bespoke telephone system. We pride ourselves on creating longstanding partnerships with our clients, creating solutions that can support your business’s growth for years to come.

Experience

We’ve been installing telephone systems for more than 20 years, so we know you want minimum disruption and maximum customer service. RHM are proud to be the South West’s most experienced business telecoms supplier.

Project Management

We will take ownership of all the elements involved in delivering a successful telephony implementation. That means we do everything – from porting your telephone numbers, cabling your premises and installing new lines, through to programming your new platform to ensure it delivers improved business efficiency.

Support

Should you run into any problems, our remote monitoring systems will pick them up quickly. Either our customer service team and helpdesk will resolve them remotely, or we’ll get someone on site to get it fixed. We make it our business to ensure our response times are better than the industry standard. Our highly skilled engineers are based in Gloucester, putting us in a unique position to respond quickly and effectively to businesses anywhere in the South West in an emergency.

 

Cloud Telephony

With easier access to lower cost, better quality business grade internet connections, more and more businesses are implementing cloud telephony.

This streamlined approach means the main control unit is no longer installed on your premises but hosted in the cloud and accessed via your internet connection.

RHM has years of experience in providing hosted solutions and has invested in three wholesale relationships to ensure we can match you with a solution that meets both your operational and financial requirements. Ericsson LG, Gamma and NFON are our preferred cloud telephony partners.

Although suitable for any sized business, cloud telephony is an ideal solution for companies with multiple sites as it’s capable of serving hundreds of employees. It’s easy to upgrade, has great flexibility and there are no hidden costs. You only pay per seat and our bundles include all your calls, making it easier to budget.

Site based telephony

The traditional way to deliver telephone systems for business. A control unit or server is installed onsite and all handsets communicate with this device.

Ideal for any business with the cash available to purchase and own their own equipment or happy to take out finance, typically over a five-year period. Telephone lines and support are then paid for monthly.

RHM has been installing and supporting onsite telephone systems in Hereford, Leominster, Ledbury, Ross-on-Wye and the surrounding areas for more than 20 years. Our reliable, scalable solutions are suitable for businesses of all shapes and sizes. From single to multi-site locations, we can provide you with a future-proof system that meets all your needs. We’ll quickly responding to your site anywhere in the South West in an emergency, giving you peace of mind that we’re never more than a phone call away.

Because we’ve worked with key hardware suppliers such as Avaya and Ericsson-LG for more than 20 years, some of our customers are on their third or fourth generation systems and have been able to migrate and upgrade without having replace all the equipment or licences.



Need more information or advice? Call us now 0345 136 60 60

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