Primary school, playground and field

Case Study: Newton Poppleford Primary School

When Newton Poppleford Primary School were looking to upgrade their communication system, they turned to RHM to support them in their switch over to the cloud.

Here at RHM, we believe in building strong partnerships and trust, and this is precisely what we achieved with Newton Poppleford Primary School.

The client

Newton Poppleford Primary School is a local authority primary school based in Devon. Situated on one site, Newton Poppleford’s phone system supported 19 users across the school, from classrooms and hallways to various offices within the building.

As a new customer, Newton Poppleford turned to RHM last year when looking to make the switch over to a cloud-based solution once their current contract for the Panasonic system and fixed line rental came to an end.

The project

Prior to working with RHM, Newton Poppleford had an on-premise Panasonic phone system. As their contract was up for renewal, the school was keen to upgrade to a cloud phone system.

Our relationship had begun prior to Newton Poppleford choosing to work with RHM having been in many conversations with our Sales Consultant, Nadine, over the years. This contact eventually transitioned into the school choosing to partner with us after waiting for the right time and for contracts to come to an end.

The solution

At RHM, we work closely with our partners to ensure we provide the best and most appropriate solutions for them. We take pride in our proactive approach and communication, and this project was no different, which is why to discuss the initial proposal, Nadine visited the school along with our engineer Dan.

During the visit, Dan looked at the cabling situation for IP phones, so Nadine was able to put a more formal quote together based upon the schools’ requirements. One of the main requests was to extend services to the library, which was situated in a separate building.  This was achieved via a fibre link from the main building, so internet, wifi and a new IP phone could be installed into the library.

RHM provided Newton Poppleford Primary School with the Webex VoIP solution allowing them to have a mixture of licences to suit their needs. Having 19 users in total across the school, they required 2 basic licences for physical desk phone users whilst the remaining 17 needed the ability to work flexibly via desktop and mobile apps.

The benefits

Future-proof solution

The school’s new Webex VoIP solution is future-proof, and the perfect choice to keep teams agile, offering AI enhanced features such as call transcription.


Part of Webex, the Evolve IP platform provides the school with 99.999% call reliability, keeping parent and staff communication seamless and dependable.


Some staff wanted to work with headsets rather than physical desk phones. We were able to provide this option.


Through monthly billing, Newton Poppleford will not experience any bill shocks. Our pricing and packages fall within the schools budgeted amount, giving them predictable monthly costs.

The feedback

From the very beginning, the school have been impressed with RHM and the support they’ve received from Nadine and the wider team.

Angela Nash, School Administration Manager, said:

“The team at RHM have been fantastic, from the initial quote process, balancing the technical solutions available to us with the cost, through to installation and support of our new phone system.

Nadine in the Sales team has been key to the whole process and is always very responsive and helpful and nothing is ever too much trouble. The technical team and helpdesk staff have been supportive when we have encountered issues and always respond very quickly, coming on site when needed.

We are very pleased with our new VoIP system and to be working with such a great team.”

The results

Newton Poppleford Primary School chose RHM to upgrade their on-premise phone system to a cloud-based solution, giving them a future-proof, modern and streamlined unified communication system. The new system allows easy communication across the school, fantastic call reliability, and flexibility. RHM’s solutions successfully addressed Newton Poppleford’s communication requirements.

Moving forward RHM will continue to provide the school with the support they need when they need it. As their dedicated account manager, Nadine will remain their main point of contact after building up a positive relationship with School Administrator Manager, Angela Nash.

If you would like to find out how RHM can support your organisation, get in touch.

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