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If the light on the box is solid green this means the service is working. If the light on the box is flashing this indicates system failure. If the light is off this could indicate power failure or possible outage at network level.

Openreach engineer appointments run from either 08:00 – 13:00 or 13:00 – 18:00 Monday – Saturday. A specific time cannot be given and access must be available for the entire slot.

You can dial 17070 from any Openreach analogue line to be played back your line number and also carry out basic diagnostics, eg a quiet line test on Option 2.

We can divert your calls as part of a fault ticket with Openreach. This can take up to 15 minutes to activate and can only divert to a single number.

If you are an existing customer contact our Helpdesk who will be able to assist with planning your move and provide costs and timescales.

If you are using IP handsets check that your PoE Data Switch is powered on and working. If using analogue or digital handsets check the telephone system is powered on.

Not all sockets in your premises will connect back to your Telephone System. You will need to ensure the socket you are using has been correctly “patched in”.

Most Telephone Systems will have a standard kettle lead connection which is normally located on the back of the main unit. We advise to disconnect for 60 seconds before reconnecting.

Public WiFi is where your business allows customers access to WiFi via your wired or wireless network. Every Public Wifi implementation we complete complies with the Digital Economy Act of 2010.This means that if you extend public access to the internet through your wired or wireless networks you must make the user register. You are…