Blog

Check the router is connected correctly, all the connections are firmly pushed in and that the analogue line has dial tone.

Common causes include noise/interference on your PSTN line and faulty microfilters. Connect an analogue handset to your line and dial 17070 option 2 to carry out a quiet line test and try using an alternative microfilter.

If required RHM can provide an administration login to the router however will take no responsibility for faults caused by its misconfiguration.

Broadband migrations can complete any time between 00:00 and 23:59 on the day. Although downtime is uncommon it can happen. If the service is down for longer than an hour please contact RHM Helpdesk.

If your area has been Fibre enabled you can contact your RHM account manager to see if you are able to upgrade. If not, there are various levels of Ethernet products available to suit your needs.