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Finding out whether you’re missing important calls out of business hours is important for businesses of any size as losing calls can equate to missing out on orders. Missed telephone calls could be sales queries or customer orders meaning lost revenues for your business, so monitoring call trends is a highly important task for any…

Like many business owners, you may have caught wind of the various benefits a VOIP system can offer your business, and be planning to make the switch. Though VOIP systems have a range of advantages, there can be numerous hurdles when introducing one to an office environment. Here are three tips for making the most…

As we enter a brand new year, it’s always a good idea to look back on the trends we’ve seen recently and try to predict what the coming months might have in store. There have been a few interesting developments within the telecom industry recently, so in this blog post we’re going to outline the…

As telecom providers we know that while VOIP based systems are giving new life to the telecom classic desktop phone, many businesses are opting to move past the traditional phone as we know it and choose something a little more portable: the headset. While headsets are not exactly a new idea, more businesses find themselves…

As a leading telecoms provider, the team at RHM Telecommunications certainly know something about how to choose a business phone service to suit your enterprise. Having advised an innumerable number of clients on just such a subject, we are possessed of plenty of knowledge, and we wrote this article to share it with you. If…

Such is the sophistication and importance of modern mobile phones, it’s easy to believe that desktop commercial phones have had their day. After all, business mobiles these days are handheld computers, multi-functional and highly versatile. Desktop phones can seem rather limiting in comparison. However, this 140 year old communication device is holding its own against…

Within the next decade, ISDN services will be replaced by Session Initiated Protocol (SIP) systems. In plain English, this means we will all be talking to each other over the internet within a few years. Voice over Internet Protocol (VOIP) systems – which provide businesses with ways to communicate without using landlines or even cellular…

Technology is streamlining and automating business processes and of course communications too. Developments such as cloud based Voice over Internet Protocol systems are revolutionising the way smaller companies keep in touch with stakeholders. The advent of “Big Data” and the thirst to gather and use as much data as possible, has added exponentially to the…

One of the many business phone service options available to help improve efficiency and customer experience is an auto attendant. Callers into your company will receive a welcoming automated message, followed by a list of options. They press the correct number to be put through to a specific service, department or individual. This offers substantial…

Whilst a reliable internet connection is attractive to consumers, it’s absolutely vital for businesses. In addition to attracting clients and customers online, most businesses rely on the internet in order to operate efficiently. In-house communication, for example, is generally carried out via email. Similarly, payroll systems and staff management are often dealt with using IT…