Our top tips on taking your customer service to the next level

Customer service is the backbone of any successful business. It builds the loyalty and trust you need to keep customers returning and recommending you to others. And when it comes to new business, there’s no better way to stand out from the crowd than great service. Of course, customers want friendliness and professionalism – but…

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The latest trends for on-hold marketing

With the Christmas holidays fast approaching businesses are looking for ways to keep their customers informed. Whether this is letting them know of your changed opening hours, a special offer or other change to your service, it’s vital that you can let customers know quickly. One of the quickest ways you can do this is…

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How to integrate mobile devices into your communication system

Mobile devices are now an integral part of business life. They’re not just a distraction from the ‘real work’ anymore. In 2021 you’re just as likely to get in contact with a customer on your mobile as you are from your desk phone, if not more. Technology providers are realising this, and services that support…

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Your guide to fibre connectivity

Every business has different needs from their connectivity service. Whether you’re looking to keep a small team online, provide a great connection to your customers or power a multi-site business. Businesses need to get online for a variety of reasons, and your priorities will inform which connectivity service is right for you. As much as…

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Cam & Uley Case Study

Cam and Uley Medical Practice provide medical support to over 10,000 patients across their two sites in South Gloucestershire. The Challenge: Being in the healthcare sector, as well as being a multi-site organisation presented some unique challenges for the medical practice. The site had to prioritise the patient experience, which meant ensuring a high-quality and…

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Connectivity Considerations for Hybrid Working

Working on the go is now just business as usual. Whether it’s adopting a full hybrid working plan or creating a disaster recovery policy in case you need to work from home unexpectedly, it’s important to have some kind of preparation in place. This does raise some questions for your team though. A hybrid working…

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How to keep track of remote working performance

The flexible working revolution is in full swing, and this has brought a range of benefits for businesses. Studies have shown that productivity, morale and collaboration all improve when staff have the option to work from home. Whether it’s working remotely full time or a more flexible arrangement, with the right technology your team can…

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How your business communications can work alongside MS Teams

The rise of remote working dramatically changed the way we communicate as businesses. As a communications provider here at RHM, we know this better than anyone. As many of us were not able to access our offices we had to turn to alternatives to the traditional phone system. This is where unified communication services, especially…

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Communications to keep students and staff safe

  It’s a new school year and that means we’ve got our noses to the ground looking for the technology that can best help education sector teams for the next 12 months. While we’re always keen to explore new call management and collaboration services, this year we’re taking a particular look at security. Over the…

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Useful communication tools for the healthcare sector in 2021

At RHM we’ve been providing high quality communications technology to the healthcare sector for years. We’ve worked alongside smaller surgeries as well as NHS Trusts, Children’s Services and even larger teams within the industry. During this time, we’ve recognised the need that nearly every team in this sector needs to be able to manage increasingly…

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